What happens when you call a tow truck

What Happens When You Call A Tow Truck?

Few things are worse than when your vehicle breaks down and you are stranded on the side of the road. The fear of breaking down without a backup plan may have you wondering what happens if you find that you require a tow truck? Being prepared can mean the difference between sleeping in your vehicle overnight or getting safely towed home.

Generally, when calling for a tow you will be asked several questions about the situation and the type of vehicle you’re driving. This allows the driver to handle your situation efficiently and professionally. Giving clear details helps the job go smoothly so you can get back to your regular life.  

To learn more about the process of having a vehicle towed and how you can get reliable roadside assistance with the tap of your smart device continue reading this helpful article.

How Often Do People Use Tow Trucks

At any given moment, at least 280 million vehicles are traveling the expansive infrastructure of our beautiful country. With such a large number of vehicles on the road, it is unlikely the towing industry will ever sustain any major blows to their business because there is always someone needing a tow or some sort of roadside assistance.

If you consider that the average person calls a tow truck around every three years you could say that approximately a third of the vehicles on the road are likely to call a tow truck each year which would work out to be in the neighborhood of 93 million calls for roadside assistance per year.

To learn more about the process of calling a tow truck continue reading for helpful information.

What to Expect When You Call for a Tow Truck

Here we will go into detail about the general step-by-step process of calling a tow truck so you will know what to expect. Being stranded on the side of the road can be scary at times and knowing who to call and what to expect can relieve a lot of the anxiety and worry that comes along with a situation like breaking down in your vehicle.

Step 1 – Making the Call

When you call the towing company for assistance you will be greeted by a dispatcher who will ask you some questions to get some information about your situation so they can alert a driver of what to expect when they arrive.

Some questions you can expect the dispatcher to ask you are:

  • Where are you?
  • What type of vehicle are you driving?
  • Can a tow truck easily access the vehicle?
  • Do you know what is wrong with the vehicle?
  • Has it been involved in an accident?
  • How many people are in the vehicle?

Step 2 – Dispatching the Tow Truck Driver

Once the dispatcher has all of the necessary information from you they will ask you to hold for a moment while they contact a driver to come assist you. This is where they give the driver all of the information and type of tow truck they need to assist you appropriately.

Step 3 – Waiting for Assistance

After a brief hold, the dispatcher will let you know the approximate time you should expect to wait for assistance from the tow truck driver along with any other instructions they may have for you.

Be Prepared to Pay

Be aware that if you do not already have an arrangement made with a roadside assistance company you will likely be expected to pay for your services at the time rendered either on the phone via credit card or when you reach the location where your vehicle is being towed.

Be Prepared to Find a Ride

Unfortunately for liability reasons, a majority of tow truck companies will not allow passengers to ride with the driver in the truck. It will likely be necessary to secure a ride home or to where the vehicle is being towed before the driver leaves or your car may get home before you do.

If you would like to learn how to get all of your roadside assistance needs taken care of quickly and professionally by utilizing a top-of-the-line, on-demand mobile roadside assistance app, continue reading for information that can save you some dollars as well your day.

Managing Motorized Misfortunes With Mach1 Services

The section above gives you a basic idea of what you can expect when you call a typical towing company. But what happens if they are busy and it is going to be a long time before they can help? What do you do if they don’t provide services other than towing or worse yet, what if you are in an unfamiliar location and simply do not know who to call?

These and other problems can easily be solved by utilizing the towing and roadside assistance services provided by Mach1. Gone are the days of making multiple phone calls and potentially waiting for hours before you get help. With Mach1 Services you can rest assured that any problems that arise during your travels will be handled quickly, professionally, and at the best price.

Continue reading for more information about how Mach1 Services on-demand services work to provide you the assistance you need when you need it.

Getting High-Tech With the Mach1 Smart App

Nowadays it seems as though everything is done online or via smart device, so why not get your tow truck or roadside assistance the same way? With the Mach1 Services smart app you will have access to all the services you need and more.

This easy-to-use, ultra-convenient app is compatible with Apple™ and Android™ devices so anyone can benefit from its services. Mach1 Services provides more than just a tow, they provide peace of mind. The list below highlights the valuable services that Mach1 provides to all of its customers.

Dead Battery

You went to the store on a rainy day and left your lights on, now you are stranded in a parking lot with a dead battery and no way to jump it.  Thankfully, Mach1 Services can send a friendly service worker to give you a jump-start promptly so you can be on your way in no time.

Flat Tire

Whether you are driving and have a blowout or you have just walked up to your vehicle only to see that you have a flat tire Mach1 Services can have a professional replace your tire and get you rolling again before you can blink. If the tire cannot be replaced or repaired n the spot they will happily tow your vehicle to the nearest service station for any necessary repairs.

Mobile Mechanic

Sometimes things break and there is nothing you can do to prevent it. What happens when you have a belt break or some other type of mechanical issue on the side of the road? In some instances, repairs can be done at the location of the vehicle by a professional mobile mechanic.

So the next time you need a simple repair whilst out and about consider a Mach1 mobile mechanic before automatically towing your vehicle. Many times a vehicle can be fixed quickly when you have the right person working on it.


There is nothing more frustrating than being locked out of your vehicle, especially if the weather is inclement or you are in a hurry. Luckily the Mach1 Services app has a solution for your lock-out problems as well. With the simple tap of your finger, you can have a service worker at your side quickly and be on your merry way again.

Non-Emergency services

There may be times when you need to contact the local authorities regarding a minor accident or some other non-medical emergency. The Mach1 Services app can connect you directly to the authorities that are around your current location. So if you don’t want to call 911 but do need some assistance from the authorities they will help to get you connected with the right people.

Out of fuel

Nobody likes to run out of gas especially if they are in a rural location. If you find that you lost track of how much petrol you are packing Mach1 Services will be on their way in a jiffy to get you filled up and back on the road.

Tow Truck Services

When you know that you need a tow, Mach1 Services will hook you up with the right company for the job. They will scour the area to see who will be available in the least amount of time and let you know the approximate wait time and cost of the tow before they come.

Trip Inspections to Keep You Safe

If you are planning on taking a road trip of any length you may wish to have your vehicle looked over by a professional as a preventative measure. Having your vehicle checked before leaving on a trip can prevent any major incidents from happening while you are traveling.

Mach1 Services has the option of making appointments with mechanics who are trained to make sure a vehicle is roadworthy and safe. A mechanic will come to wherever your vehicle is located and perform their maintenance check on site so you don’t have to take time out of your busy day and wait at a dealership or garage.

Continue to learn more about how Mach1 Services can help you in your time of need.

Other ways Mach1 Services Has Your Back

Here are some more benefits of using Mach1 Services for all of your roadside assistance needs.

Automated Dispatch

No more will you have to make multiple phone calls and wait on hold until you can find the right person to help with your situation. The Mach1 Services app has automated functions that search all available companies and line you up with the best candidate in your current location for what you are needing at that time.

GPS Location Assistance

Giving directions to a dispatcher can be difficult and frustrating at times especially if you are in unfamiliar territory. Thanks to the assistance of the app’s built-in GPS locator Mach1 Services can pinpoint your exact coordinates and give them to the service worker coming to help you.

This saves the trouble of having to describe where you are or trying to find an address. This feature also helps the drivers to save time which allows them to be more responsive to other customers who may be in need of assistance.

In-app Support

In the event that you are having difficulties using the app or need additional assistance, there is always someone available to give you support via the Mach1 Services app. Simply click on the appropriate tab and start your conversation.

No Membership or Subscription Fees

Rest easy knowing that you won’t have to pay any kind of membership or subscription fee to benefit from the services that Mach1 provides. Simply download the free smart app on your device and know that you are protected by the professionals waiting to serve you.

Step-By-Step Updates

Stay in the know with live updates as to where your driver is and the estimated time it will take for them to arrive. The in-app feature allows you to directly connect with the driver who is responding to your call.

The next section will help you to avoid dangerous situations while on the road so hopefully, you won’t need to call for assistance.

Tips for Staying Safe on the Road

One way to avoid needing roadside assistance is to practice safe driving. The following tips can help prevent accidents or fatalities and make your daily travels much safer.

Check Your Vehicle Before Leaving

Rather than waiting until you are halfway to your destination to discover that something is wrong, do a quick visual inspection of your vehicle to ensure there are no obvious issues. It is always a good idea to check the fluids in your vehicle as well to keep it running in top condition.

Hang Up and Drive!

It may be obvious, but don’t text and drive. It is proven that approximately 400 people are killed as a result of texting and driving, so just don’t do it. If you have to text that bad, pull over somewhere safe and get your messages sent before getting back on the road.

Practice Safe Driving Techniques

To avoid accidents be sure to follow the posted speed limit and do not follow too closely to other cars. You never know what another person is going to do and you need time to slow down and react when the unexpected happens.

Stay Sober and Safe

Rather than risk your life or that of someone else, stay put when you decide to party. If you can’t do that call a cab to avoid ruining a perfectly good time.

Technology Brings Better Roadside Assistance

Now you have a clear idea of what happens when you need to call a tow truck. You can certainly continue calling for assistance the old way but why would you when you have the convenience of Mach1 Services at your fingertips? Download the app today so you can be confident that your vehicle is in good hands should something happen.